Hotel Policies / House Rules

DAMAGES:

DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party, whether or not staying at the hotel during your stay. The Society Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by The Society Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, robes, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; robes, towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
The Society Hotel reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

INFESTATION:
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

GUEST POLICIES:

ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, gymnasium, breezeway, spa, halls, etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) can only be consumed at that event venue.

CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at The Society Hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.

CHECK-IN TIME: 4:00 p.m.

CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please check-out with the Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact the Front Desk prior to the morning of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

CHECK-OUT TIME:  11:00 a.m.  Additional charges may apply for late checkout.

CHILDREN: Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children aged 16 and under must have adult supervision in the Spa & Bathhouse.

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 4 p.m. then pre-registration and payment may be required. Please contact Front Desk staff directly to make reservations requiring early check-in at (509) 774-4437.

EARLY DEPARTURE:
Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, email and signature. The names of all guests occupying the room must be registered as well.

QUIET HOURS: 11:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by text, phone or in person. Voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

PRE-AUTHORIZATION AT CHECK-IN:
We require pre-authorized of credit cards/debit cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax, as well as a separate $100 incidental hold. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.

PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash (USD) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Checks and foreign currency not accepted.

RIGHT TO REFUSE SERVICE: The Society Hotel is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The Society Hotel has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Washington and the owners for the operation and management of the hotel. The Society Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Society Hotel for the operation and management of our hotel.

SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, adjacent rooms, roll-away beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

LOST & FOUND:

LOST & FOUND POLICY:
The Society Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (509) 774-4437 or email [email protected] and we will try to assist you in locating your lost item.

FOUND ITEMS:
The Society Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to seven (7) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN:
We would be happy to return your lost item(s) to you. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. The Society Hotel is not responsible for any item lost or misdirected during shipment.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for seven (7) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the seven (7) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by The Society Hotel.

ON-SITE:

ENFORCEMENT:
All staff are trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Society Hotel for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $50.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests and café patrons. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The Society Hotel assumes no liability for guest use.

PARKING AT OWN RISK:
All vehicles are parked at the risk of the owner. The Society Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked near the hotel property.

TERMS & CONDITIONS:
The Society Hotel makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The Society Hotel does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

ROOM POLICIES:

ADDITIONAL BEDDING:
A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for some Standard rooms and Suites. The charge is $10.00 each per night. Baby cribs are suitable for King Schoolhouse Rooms, King Cabins and the ADA Cabin. Rollaway beds are suitable for King Cabins only. Rollaway beds are not allowed in a Schoolhouse Queen Rooms or Cabins. For safety, pillows are not provided for cribs.

DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Shhh” door hanger and “Do Not Disturb” signs on our Cabins once during a thirty-six hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “Shhh” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policies / House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

CANDLE, INCENSE, ESSENTIAL OILS:
Candles, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine assessed, and the guest may be evicted with no refunds.

COOKING, COOKING  APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the refrigerator units and tea kettles that the hotel provides in the bunkroom for bunkroom guests only, preparation of food in Schoolhouse guest rooms, bunks or cabins by any type of cooking appliances is prohibited. A minimum fee of $150.00 will be charged for cooking in a room, bunk or cabin: including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, crock pots, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property or in the city of Bingen. Coffee is also available for purchase in our café starting at 7am.

HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9 a.m.-3 p.m. This is a 100 % NON-SMOKING hotel (see above for what is included as “smoking”). Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, fees will be assessed, and you may be evicted without any refund.

LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed every third day if all personal items are removed from the bed and our housekeepers can access the walkways around the bed. Housekeeping will be happy to change your bed linens sooner than every third day – please ask the Front Desk for service. We hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please leave them on the floor of your room and we will replace them. Please contact our Front Desk staff if you have any additional questions or concerns.

MAXIMUM OCCUPANCY:
Room occupancy requirements are based on fire code/fire safety restrictions. Bunk maximum occupancy is 1, Schoolhouse Room maximum occupancy is 2, King Cabin maximum occupancy is 2 adults and 1 child, Queen Cabins and ADA Cabin maximum occupancy is 4. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel. Third and Extra Person Fee: Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge of $20 per night, per person, plus the cost of rollaway beds, up to four in a room.

NON-SMOKING:
The Society Hotel is 100% smoke-free, including our outdoor spaces. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. A minimum fee of $150 will be charged for smoking of any kind on property.

NO PARTIES:
The Society Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) are responsible for all persons visiting. Non-Registered visitors are only permitted until 11:00 P.M. If found with more “people” not listed on the Guest Registration Form after 11:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be assessed a Guest Compensation Disturbance Fee.

ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at check-out.

VISITORS:
No visitors after 11:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times, and may be charged an Extra Person fee for guests on property after 11:00 p.m.

RESERVATIONS:

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 4 p.m. then pre-registration and payment may be required. Please contact Front Desk staff directly to make reservations requiring early check-in at (509) 774-4437.

CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES:
Please contact The Society Hotel at least 24 hours prior to guest’s arrival to request a credit card authorization form. [email protected] or (509) 774-4437.

CANCELLATION:
The Society Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.  Reservations can be cancelled without penalty 7 days or more in advance of the arrival date. Customers who cancel less than 7 days from their arrival date will be charged the full room cost + taxes for the number of nights within the 7-day cancellation period. Customers must obtain and save their cancellation number for future reference if needed.

GIFT CERTIFICATES & PREPAID BOOKINGS:
Please contact the hotel directly to purchase or redeem gift certificates (509) 774-4437 or [email protected]. Unless the transaction takes place directly at the hotel, pre-paid bookings require a credit card authorization form to be completed and returned to the hotel. This form can be found by emailing the Front Desk at [email protected].

GROUP RESERVATIONS: 
Large group/Block reservations must be cancelled twelve (12) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

GUARANTEED RESERVATIONS & NO SHOW CHARGES:
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and Discover Card. Full Payment is required at the time of booking and is payable by credit card. By providing a credit card number you are giving authorization for us to bill your credit card for the full amount, including any costs accrued while at the property, and outstanding balances not paid at time of departure. Reservations must be cancelled 7 days, hotel time, prior to your arrival date, in order to avoid a fee equal to the number of nights cancelled within the seven day period plus tax. Please note that this applies to direct bookings with The Society Hotel. Reservations will be held until 4:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a “no-show” charge of the full amount of your booking plus tax will be charged to your credit card. The Society Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.

RATES:
All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on The Society Hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on bunks (1 occupancy) schoolhouse rooms (1-2 occupancy), cabins and ADA cabin (1-4) occupancy and are subject to availability.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.

PETS:

• Dogs, under 50 lbs, are the only permitted pets. Other animals are NOT permitted in the hotel.
• Pets are allowed only in the Double Queen Shared Patio cabins
• Maximum allowable pets per room is: 1 
• Vaccination verification is required
• Pets must be on a controllable leash at all times when not inside of the guest room.
• Pets are not permitted in the cafe areas, per Oregon and Washington State Law.  
• Pets are not permitted in the Gymnasium or Sanctuary.
• Guests must use the designated areas to relieve their pets.  Guests are responsible for cleaning up after their pets and proper disposal of waste in the designated receptacles- pet waste may not be disposed of inside the room or property common space.
• Housekeeping and Maintenance Service: Guest must agree to make my room available for housekeeping and/or maintenance needs and will arrange to have my pet out of their room to accommodate this service when possible.
• Pets left unattended will result in a non-negotiable fee of $50 for the first (1st) incident and $100 for the second (2nd) incident. If a third (3rd) incident is reported, alternative arrangements must be made for the pet. The non-refundable pet fee will not be refunded once the pet has been in the guest room.  
• Noise/Disruptive Complaints: If hotel management receives one (1) complaint, guest will receive a warning. If hotel management receives two (2) complaints, alternative arrangements must be made for their pet. The non-refundable pet fee will not be refunded once the pet has been in the guest room. 
• A refundable pet deposit of $150 will be authorized with the card on file.
• A daily non-refundable pet fee of $50 will be charged for each night of my stay (maximum charge of $150 per stay for guests staying more than three nights).
• A valid credit card number must remain on file at the Front Desk.
• Damages to your room, its furnishing, or any other area of the hotel caused by your pet are your sole responsibility. Guests should understand that they will be charged an additional fee based on the specific damage.  Guest room is subject to damage inspection at any time and upon check-out.

SAFETY:

FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. The Society Hotel recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. The Society Hotel is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:

• Guests must abide by all Federal, State, and local laws.
• Firearm and weapons must be appropriately registered.
• Firearms must be unloaded
• No cleaning of firearms is permitted on hotel premises.
• Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.

Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.

FIRE SAFETY POLICY:
The hotel is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest room.  Please review this important information.

IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door located in each guest room.